Here’s a detailed guide on Passport Seva Kendras (PSKs) in India, including their functions, services, and the step-by-step process to obtain a passport:
What are Passport Seva Kendras (PSKs)?
Passport Seva Kendras are service centers set up by the Ministry of External Affairs, Government of India, as part of the Passport Seva Project. The goal is to provide a streamlined, efficient, and transparent process for issuing passports to Indian citizens. PSKs are equipped with modern infrastructure, technology, and a team of trained personnel to assist applicants.
Services Offered at PSKs
PSKs offer a range of services related to passport issuance, including:
- New Passport Issuance: For first-time applicants.
- Passport Renewal/Reissue: For expiring, expired, or soon-to-expire passports.
- Duplicate Passport: Issued in cases of lost, stolen, or damaged passports.
- Change of Particulars: Services include changes in address, addition of spouse’s name, change in appearance, etc.
- Police Clearance Certificate (PCC): Often required for employment or immigration purposes.
- Tatkaal Services: Expedited processing for urgent passport needs, available at a higher fee.
- ECNR (Emigration Check Not Required) Services: Endorsements for eligible applicants.
Step-by-Step Process for Obtaining a Passport at PSKs
Step 1: Online Registration and Form Submission
- Registration: Visit the official Passport Seva website passportindia.gov.in.
- Form Filling: Create an account using your email ID, fill out the necessary details, and complete the online application form. You can choose to download and fill the form offline and upload it later.
- Fee Payment: Pay the applicable fee online via debit/credit card, net banking, or through a challan at designated banks.
Step 2: Schedule an Appointment
- Appointment Booking: Once the form is submitted, book an appointment at your nearest PSK. The system will show available dates and times.
- Appointment Confirmation: A confirmation will be sent via email and SMS with details of the date, time, and location.
Step 3: Visit to PSK
- Required Documents: Bring original documents along with photocopies. Essential documents generally include:
- Proof of Address (Aadhar Card, Voter ID, Utility Bills, etc.)
- Proof of Identity (PAN Card, Aadhar Card, Driver’s License, etc.)
- Proof of Date of Birth (Birth Certificate, Matriculation Certificate, etc.)
- Passport-sized photographs as per specifications.
- At the PSK:
- Token Issuance: Upon arrival, you will receive a token.
- Verification: Proceed through three counters:
- Counter A: Document scanning, verification, and fee receipt.
- Counter B: Verification by a Government official.
- Counter C: Granting counter for final approval.
- Biometric Data: Your photograph and fingerprints will be taken.
Step 4: Police Verification
- Verification Process: A police verification request is sent to your local police station. They will verify the details provided in your application.
- Verification Completion: The process may involve a visit to your home or asking you to visit the police station with your original documents.
Step 5: Passport Printing and Dispatch
- Approval: After successful verification, the passport is printed.
- Dispatch: The passport is dispatched via India Post to the address provided in the application. You can track the dispatch status on the Passport Seva portal.
Important Points to Remember
- Timeliness: Arrive at the PSK 15-20 minutes before your scheduled appointment.
- Document Checklist: Ensure all documents are correct and up-to-date to avoid rejections or delays.
- Tatkaal Passports: These are processed on priority and usually dispatched within a few days, subject to successful document and verification checks.
- Status Tracking: Use your application reference number (ARN) to track your application status on the Passport Seva website or mobile app.
Tips for a Smooth Process
- Double-Check Documents: Missing or incorrect documents can cause delays.
- Stay Updated: Regularly check your email and SMS for updates from the Passport Seva team.
- Follow Up on Police Verification: If the verification process is delayed, you may follow up with the local police station.
Help and Support
For any queries or assistance, you can:
- Visit the Official Website: passportindia.gov.in
- Call the Helpline: Toll-free number 1800-258-1800 available 24×7.
- Email Support: customercare@passportindia.gov.in
This detailed guide should help you understand the entire process at Passport Seva Kendras and ensure a hassle-free experience while applying for your passport.
